Malco Frequency Asked Questions
GENERAL
I just bought snacks and drinks outside
of the theatre. Can I bring them inside?
Outside food or drinks are
not allowed inside our theatres.
Are there designated smoking areas in any
Malco Theatres?
All Malco Theatres locations are
smoke-free establishments
What if I get an important phone call
during the movie?
We have a "No Cell Phone Usage Policy" and
ask our patrons to not answer cell phone calls or
texts during movies. The devices emit distracting,
light or sound and, therefore, are a direct disruption
to your fellow patrons. If you receive a phone call
during a movie, please go outside the auditorium
to answer.
What should I do about fellow patrons who
are being disruptive during a movie?
Please alert a theatre manager or usher so the problem
can be promptly addressed. Do not attempt to confront
unruly patrons yourself.
I have lost a personal item at Malco Theatres.
What should I do?
Please contact a staff member at the
theatre in which you misplaced your item.
Theatre phone numbers are located under
each theatre's page - just simply roll over
the "Times/Locations/Tickets" menu at
www.malco.com to choose a location.
TICKETING
Can I purchase movie tickets online?
Yes! From our homepage (www.malco.com), select
your theatre location where you wish to see the movie
from the "Times/Locations/Tickets" menu. Browse
to the movie of your choice and click on a show time in
blue. Anytime you click on a show time, you will be sent
to the ticket-purchasing page.
*Please note that each online ticket is subject to a service charge*
When I purchase tickets from your website,
is my personal information secure?
Yes. All data that is transmitted while in a
secure portion of our website is
encrypted for your protection.
Do you store my credit card information?
We store your truncated credit card
information for look-up and refund
purposes only. We do not use personal payment
information for any other purposes.
Why didn't I receive an email confirmation
once I purchased my movie tickets online?
There are many reasons why this may
have happened. Here are some common causes:
- Your internet provider may block emails
from addresses it does not recognize.
- SPAM settings within your email account
may block emails sent from addresses
it doesn not recognize. Please add our
email address ( tickets@tstickets.com)
to your address book to decrease
the chance that an email confirmation
will be blocked.
-The email address may have been entered
incorrectly.
How much do movie tickets cost at Malco Theatres?
On each theatre's page, click the
"More Information…" tab to view the
specific theatre's ticket prices. You
may also click on a blue show time
link to find prices of the tickets available
for that showing or event. For children
under 2 years of age, we offer free
admission. However, no children under
3 years of age are permitted in any
theatre after 6:00pm for PG-13 and
R-rated films.
- Child tickets are valid for children
from age 2 through 11 years old.
- Adult ticket prices apply to those
12 years old and above.
- Senior tickets are valid for adults
65 years and older.
Not all ticket types are available
for all performances and
a 3D movie ticket surcharge will be
added to the 3D ticket price.
At the Paradiso, no one under 18 years
of age will be admittedd to any R-rated
film after 6:00om.
At the Columbus Cinema, no one under
17 years of age is admitted to the
theatre after 8:00pm.
How old does an individual have to be to buy a
R-rated movie ticket?
18 years of age in Tennessee and
Jonesboro, AR and 17 in other areas.
Can an adult buy an R-rated movie ticket for
an underage child?
Yes, only if both the adult and child tickets are
purchased and the parent or guardian
accompanies the underage child to the movie.
However, this is not allowed at the Paradiso
or Columbus Cinema.
At the Paradiso, no one under 18 years of age
will be admitted to any R-rated film after 6:00pm.
At the Columbus Cinema, no one under 17 years
of age is admitted to the theatre after 8:00pm.
Can I check to see if a movie will be sold out?
The show times displayed on the Malco Theatres
website show the current status of ticket sales.
If the show time is not listed in blue, the show is
no longer available for purchase or is sold out.
Does Malco Theatres have/honor passes?
All Malco Theatres locations honor passes including our
Complimentary Pass, VIP Tickets and VIP Concession
Tickets. Admission via pass may be subject to Film
Studio restrictions.
What payment types are accepted for ticketing?
All Malco Theatres locations accept cash,
Malco Gift Cards, as well as Visa, MasterCard,
American Express and Discover.
Click the "More Information" tab on your
theatre's page for its payment details.
Do you accept personal checks or purchase orders as
forms of payment?
No, we are unable to accept these forms of payment.
What should I do if I buy the wrong show time
or theatre ticket?
For problems with ticket purchased for the incorrect theatre,
show or showtime,click the "Times/Locations/Tickets"
menu to contact your local theatre for more help or go to
the Theatre Box Office.
Can I use my Complimentary Pass for Special Events?
No, Special Events carry a pass restriction.
Most new releases are pass restricted, too,
but check movie times and tickets for the
specific theatre of your choice for additional details.
Can I purchase tickets through MovieTickets.com
or Fandango.com?
At this time, tickets for Malco Theatres are available exclusively though www.malco.com.
Where can I find information on prices?
Please use the "Times/Locations/Tickets" menu to find a theatre near you. Prices for that theatre
are listed under the "More Information…" tab.
SHOWTIMES
How can I find movie times at Malco Theatres?
Please use the "Times/Locations/Tickets"
menu to view current show times for each
Malco Theatre. This menu also lists the
local theatre's direct and hotline phone
numbers.
Please note that accurate show
times are found only at www.malco.com.
Third party sites show Malco's show
times as a courtesy only.
When are tickets going on sale?
Tickets for Friday releases usually
go on sale the Wednesday before release.
However, we will sometimes put tickets
on sale further in advance for select movies.
The best place to check is Malco's Facebook
page for the latest news or email us at
comment1@malco.com.
When and/or where is a specific movie
going to be shown?
Click the "Coming Soon" tab for
information on new movies.
Please note that release dates
and times are subject to change.
Why are you playing a specific movie at one
location but not mine?
Many distributors choose to release
their films on a limited basis – whether
because of a small budget or an
intentionally slow release to build a
"buzz." We try to get the largest
variety of movies and features
that are available to us.
What is the difference between a matinee ticket
price and an evening ticket price?
Matinees are movies that start before
6:00pm and Evening movies begin after
6:00pm.
Please visit the "Times/Locations/Tickets"
menu and select your desired theatre for
show time information. Pricing information
is listed when the show time of your choice
is selected.
Does Malco Theatres offer Twilight Shows?
If so, what time?
Yes, Twilight Shows are offered at select
locations only from 4:00pm to 6:00pm.
Please check theatre show times for
more information.
Does Malco Theatres offer Midnight Shows?
If so, what time?
Yes, Malco Theatres offers Midnight Shows
at select theatres. Please check theatre
show times for more information. Premiere
midnight shows are normally scheduled at
Midnight:Thursday night, leading
into Friday morning
What time do movies start at the Summer Drive-In?
During the summer, movies at
the Summer Drive-In begin at dusk.
In the fall and winter, movies begin
in the early evening. Please check
the Summer Drive-In Theatre
page for more information.
SPECIAL EVENTS
Does Malco Theatres offer any Special Events?
Malco Theatres offers many
Special Events including Operas,
Concerts and Live Theatre!
Stay up-to-date with the most current
Special Event info via the Malco
Theatres Special Events page.
RENTALS / BIRTHDAY PARTIES
Can I book a private showing or a meeting
at a Malco Theatres location?
Yes! Malco Theatres offers a unique place
to host your next event! Click Theatre
Rental or Group Rates for group rate info,
or Email our group sales department at
groupsales@malco.com.
Can I rent an auditorium for my Church
services on Sundays?
Yes! Using Malco Theatres' facilities
for your Church Services is a
wonderful way to connect to the
community. By using a community
environment, new members will feel
more comfortable as your church is
being brought to them, instead of
bringing them to the church. Many
of our locations offer a variety of
seating capacities to better acclimate
to your needs. Please Email our group
sales department at groupsales@malco.com
for more information on church rentals.
How can I set up a Birthday Party at Malco Theatres?
A Malco Theatres Birthday Party
gives your child a chance to party
like a star! Please visit Birthdays
for complete Birthday Party information.
CONCESSIONS
Can I get nutritional information on your concessions?
While we do not have nutritional information
available at this time, we are working to make
it available on our website very soon.
For any specific questions or concerns,
please email us at comment1@malco.com.
Do you provide concession discounts?
Combos are available at all locations!
Or, better yet, VIP Concession vouchers
are also available for bulk purchase.
Please visit the Malco Store or email
our group sales department at
groupsales@malco.com.
Do you offer healthy concession items?
Yes, all of our concession items are cooked in
0g Trans Fat oil.
We also offer extended menus
that include healthier choices at select
Malco Theatres locations:
Ridgeway Four - Memphis, TN,
Studio on the Square - Memphis, TN,
Paradiso - Memphis, TN
Smyrna Cinema - Smyrna, TN,
Pinnacle Hills Cinema - Rogers, AR,
Razorback Cinema -Fayetteville, AR
Grandview Cinema - Madison, MS.
Unfortunately there is not a high enough
demand to offer these additional choices
at all locations.
Are your popcorn oils Kosher?
Yes, we use Kosher popcorn oils.
How much cholesterol is in your popcorn oil?
Vegetable oils are cholesterol-free since
cholesterol is found only in animal fats.
Does your vegetable oil contain gluten?
No, gluten, as well as protein, is removed
in the refining process. Oil is gluten free.
GIFT CARDS
What is a Malco Theatres Gift Card?
A Malco Theatres Gift Card is a prepaid gift card
similar to a gift certificate that can be used
to buy tickets or concessions at any
Malco Theatres location. Our gift cards are
also re-loadable!
Where can I purchase a Malco Theatres Gift Card?
Malco Theatres Gift Cards are available for
purchase at any Theatre Box Office or online
via the Malco Store.
Where are Malco Theatres Gift Cards honored?
Malco Theatres Gift Cards are honored
at all Malco Theatres location Box Offices
and Concession Stands.
How do I check the balance of my Malco Theatres Gift Card?
To check your Malco Theatres Gift Card balance,
please click here or on our Gift Card Balance link
on the homepage. There, you can enter in
your Malco Theatres Gift Card serial number
located on the back of your card.
Can I use my Malco Theatres Gift Card online to buy tickets?
At the present time, Malco Theatres Gift Cards
are only accepted at the Theatre Box Offices
and Concession Stands.
Can I combine more than one Malco Theatres Gift Card?
Malco Theatres Gift Cards are unable
to be consolidated onto one card, but
multiple cards can be used towards
one transaction at the theatre.
Can I purchase concession items with a Malco Theatres Gift Card?
Yes! Concessions are always on the
menu with the Malco Theatres Gift Card.
Can I use a Malco Theatres Gift Card to purchase
another Malco Theatres Gift Card?
Unfortunately, at this time Malco Gift Cards cannot be
used to purchase additional Malco Gift Cards.
Can someone else use my Malco Theatres Gift Card?
Yes. Because your name does not appear on the card,
it may be used by anyone.
What Malco Theatres Gift Card denominations are
there to choose from?
Gift Cards purchased from a Malco Theatres
location may be loaded with any whole dollar
amount starting with a $10 minimum.
What forms of payment do you accept for purchasing
Malco Theatres Gift Cards?
All Malco locations accept cash and the following
major credit cards: Visa, MasterCard,
American Express, and Discover. Online Gift
Card orders can be purchased at the Malco
Store with Visa, MasterCard, American
Express, or Discover.
All credit cards must have a U.S. billing address.
Do you accept personal checks or purchase orders as forms
of payment for Malco Theatres Gift Cards?
Personal checks or purchase orders are
not accepted. All Malco locations accept cash
and the following major credit cards: Visa,
MasterCard, American Express, and Discover.
Who can I contact if I have additional questions
about my Malco Theatres Gift Card?
For additional information, please contact
the Corporate Office at 901-761-3480
or visit any Malco Theatres location.
GUEST SERVICES
I'd like to call Malco Theatres. What is the phone number?
Please use our "Times/Locations/Tickets"
menu to access guest services contact
information for your local Malco Theatres location.
How can I e-mail Malco Theatres?
Please email comment1@malco.com,
or visit our contact form under the
Contact Us tab.
I'd like to write Malco Theatres a letter.
Where do I send it?
Please visit our Corporate Info page
under the About Malco tab.
I need in-theatre assistance. Is Malco Theatres
handicap-accessible?
Yes, all Malco Theatres locations offer
accessible wheelchair spaces along with
companion seating. Theatres also offer
Assisted Listening Devices and several
locations offer a limited schedule of
Open Caption (OC) Films.
Does Malco Theatres offer Open Caption (OC) Films?
Yes, many theatres offer Open Caption films.
Please navigate to the specific theatre page and
click "More Information…" to view the location's
policies on Open Captioning.
MOVIE INFORMATION/RATINGS
What movies are coming soon to Malco Theatres?
Please visit the "Coming Soon"
section of our website.
What movies are playing right now at Malco Theatres?
Please visit the "Now Playing" section of our website.
How can I find out what is playing on the
Big Screen at the Paradiso?
When purchasing tickets online, the screen
number is included on the ticket information.
The big screen at Paradiso is Auditorium #1.
Please note that auditorium placement is
subject to change. For any other questions,
please call the theatre at 901-682-1754.
Where can I find MPAA movie ratings information?
All information regarding movie ratings
can be found at www.mpaa.org.
How old does an individual have to be to buy an
R-rated movie ticket?
18 years of age in Tennessee and Jonesboro, AR
and 17 in other areas.
Can an adult buy an R-rated movie ticket for an
underage child?
Yes, only if both the adult and child tickets are
purchased together and the parent or guardian
accompanies the underage child to the movie.
However, this is not allowed at the Paradiso
or Columbus Cinema.
At the Paradiso, no one under 18 years of age
will be admitted to any R-rated film after 6:00pm.
At the Columbus Cinema, no one under 17
years of age is admitted to the theatre after 8:00pm.
ADVERTISING
Who do I contact about advertising
with Malco Theatres?
Let Screenvision show you how advertising
at the movies can help grow your business!
Contact them today at 1-800-724-MOVIE.
DONATION REQUESTS
What charities does Malco Theatres support
in its communities?
Malco Theatres actively supports these regional
and national charities, plus many
more 501c3 organizations:
ALSAC/St. Jude Children's Research Hospital
American Red Cross
Arkansas Children's Hospital
Blair E. Batson Childrens' Hospital
LeBonheur Childrens' Hospital
Mid-South Food Bank
Monroe Carrell Children's Hospital at Vanderbilt
National Kidney Foundation
Ronald McDonald House of Memphis
US Variety Club
Will Rogers Motion Pictures Pioneers Foundation
How do I request a donation from Malco Theatres?
Please fax or mail donation requests on 501c3 charity
letterhead at least 3 weeks prior to the event date.
We are unable to honor any requests submitted
via email or phone.
Fax: (901) 681-2044, Attn: Donations
Mailing Address: Malco Theatres,
Attn: Donations, 5851 Ridgeway Center Parkway,
Memphis, TN 38120.
TICKET PACKAGES
What is the Malco VIP Ticket Program?
The Malco VIP Ticket Program is an excellent way
to thank clients, reward employees, or add to a
customer loyalty/incentive program. It is available to
organizations, companies, groups and individuals that
can benefit from buying bulk admission tickets.
VIP Tickets and Concession Vouchers are accepted
at all Malco Theatres locations and never expire!
How can I purchase Malco VIP Tickets?
Please go online to our store or click here
http://www.malco.com/malcogiftstore
Are there any restrictions on Malco's
Complimentary Passes?
Yes, Complimentary Passes cannot be used with any
Pass Restricted films, such as new releases or Special
Events. All Malco Theatres locations honor passes
including our Complimentary Passes, VIP Tickets and
VIP Concession Vouchers. Admission via pass may
be subject to Film Studio restrictions.
Are there any restrictions on Malco Theatres
Second Run Discount Passes?
Yes, Discount Passes may only be used at our Discount
Theatres. All Malco Theatres locations honor passes
including our Complimentary Pass, VIP Tickets and VIP
Concession Vouchers. Admission via pass may be
subject to Film Studio restrictions.
ENVIRONMENTAL
Is Malco Theatres environmentally conscious?
Yes, Malco Theatres was the first movie
theatre chain in the United States to
offer EcoSelectTM popcorn bags made
from recycled material! We also recycle
film trailers and some theatres offer
Recycling Bins for plastic bottles.
In addition, Malco Theatres has also
cut 25% of its annual paper consumption
and, where available, has upgraded
theatre light bulbs to LED.
CAREER OPPORTUNITIES
How can I start my career at Malco Theatres?
Please visit our Job Opportunities Page
under the "About Malco" tab for the latest
career opportunity information and to
complete an Employee Application.
WEBSITE INFORMATION
How can I contact your Webmaster?
Please email comment1@malco.com, or visit
our contact form under the Contact Us tab and complete
the requested information. A Malco Theatres team
member reviews all feedback and will personally
contact you should additional information be necessary.
I am having trouble finding things on your website.
Thank you for the feedback - we value our customer's
opinions! Please tell us where difficulties are being
experienced, as we are always looking to improve the
website. Include a valid contact email address in the
contact form, as a Malco Theatres team member reviews
all feedback and will personally contact you should
additional information be necessary.